Support
Frequently Asked Questions
Answers to common questions about our travel reservation assistance.
Good to know
Your questions, answered
From how we assist with reservations to payments, changes, cancellations and refunds — here are the questions our customers ask most often.
What services do you provide?
We provide flight reservation assistance for domestic and international travel, including business travel and group travel itineraries.
Do you operate internationally?
Yes. We assist customers with flight reservation requests for many destinations worldwide, subject to airline and supplier availability.
How do I request a reservation?
Call our reservation desk or complete the online request form, and our specialists will contact you with suitable flight options.
When will I receive my quote?
Response times vary, but our team aims to respond as quickly as possible during business hours.
Can I modify my reservation?
Changes depend on the relevant travel supplier's policies and the conditions applicable to your reservation.
Can I cancel my reservation?
Cancellation requests are handled according to the supplier's cancellation policy.
How are refunds processed?
Refund eligibility depends on the supplier's rules and cancellation policy. We assist customers throughout the refund process wherever possible.
Which payment methods do you accept?
Accepted payment methods may include Visa, Mastercard, American Express, Apple Pay and Google Pay, depending on availability.
Is my payment secure?
We use secure technology to help protect your information during the payment process.
Are prices guaranteed?
Fares and availability may change until the reservation is confirmed by the relevant airline or travel supplier.
Do you charge service fees?
Any applicable service fees will be clearly communicated before confirmation.
Can you help with group travel?
Yes. We assist corporate groups, families and teams with group flight reservation requests on a single coordinated itinerary.
Do you provide business travel services?
Yes. We assist companies and business travelers with flexible domestic and international flight reservation planning.
How can I contact customer support?
You can contact us by telephone, email or the online request form during business hours.
What should I do before contacting my bank about a payment issue?
Please contact our customer support team first. We are committed to resolving issues quickly and professionally before a chargeback becomes necessary.
UniversalTicketss provides flight reservation assistance and customer support. Flight availability, fares and booking conditions are subject to the airline or travel supplier's policies.
Real specialists
Speak with an experienced reservation specialist — never a bot.
No hidden costs
Fares, conditions and any service fee are explained before you confirm.
Secure by design
Enquiries and payments are handled over encrypted connections.
Worldwide flights
Domestic and international itineraries, one call away.
Still need help?
Can’t find what you’re looking for?
If your question isn’t covered above, our reservation specialists are happy to help. Send us an enquiry and we’ll respond as quickly as possible during business hours.